The manufacturing plant of the future will produce not products but experience. If you take the new the robots for mobility – self-driving cars – they’re connected machines. Where does the value come from – the chassis and four wheels – or does it come from the connected services? Those connected services are what we call the experience.
The customer seeks the service, not the product. The value to the customer is coming from the experience of using the car, not from the car itself. Those who succeed in the 21st Century will be those who provide change by offering a new type of experience. This is what makes the 21st Century different from the 20th Century. Millennials Are Ready for a Post-Product World.To some extent, the post-product world is a generational issue. Millennials get the notion that products are essentially experience. For Gen Xers and Boomers, the concept takes some getting used to. Many Millennials used shared rides during their college years. They understand the positive economics of not owning a car.The diminishing sales of CDs is another example of experience over products. My Millennial kids are perfectly content not owning any of the music they listen to, and they’ve taught their Boomer old man that CDs are a clunky way to consume music. I now have countless albums in my Amazon Prime collection. I pay a monthly fee for access, it’s far less than I used spend buying CDs. full article
There’s a fear that AI is going to take over our jobs – and with the advent of everything from self-driving cars to artificial customer service agents, it’s a valid concern. It’s especially fair when McKinsey, one of the most trusted global management consulting firms, predicts that as many as 800 million full-time employees could have their work displaced by 2030 due to automation
Yet, that data point alone is not reality. In fact, with the following statistics next to it, we can paint a much better picture for the future of work. According to the same McKinsey report:
Less than 5 percent of occupations consist of activities that can be fully automated
In about 60 percent of occupations, only one-third of tasks could be automated
IT professionals are certainly up for it. Because while their jobs are becoming more complex and time consuming, their numbers in business are not increasing to balance this growth. The principal value of AI in IT is that it can help predict problems rather than just react to them – i.e. prevent problems rather than just attempt to mitigate them. more at Forbes
From programmable pills to power-generating boots, here are some of the most unusual technological innovations of 2018 – including electric planes with no moving parts, programmable pills, seeing through walls with Wi-Fi and edible electronics. more
Technically speaking, bots are automated programs designed to perform a specific task, like tweet every new word that appears in the New York Times, colorize black and white photos on Reddit, or connect you with a customer service agent. There are bad ones, good ones, and countless more in between. A chatbot is a computer program designed to simulate human conversation. Bots are often associated with sites like Twitter, but there are many other types.